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RETURNS & EXCHANGE POLICY

At Diva Life, your satisfaction is our top priority. We strive to offer high-quality, sustainable products that meet your expectations. If you are not completely satisfied with your purchase, here’s how our return process works:
 

Eligibility for Returns
 

  • Timeframe: Returns must be requested within 15 days of receipt.

  • Condition: Items must be unused, in their original packaging, and in the same condition as when you received them.

  • Exclusions: For hygiene and safety reasons, items such as used candles or products that have been opened cannot be returned or exchanged. Only damaged items can be returned. No refund will be provided if the product has been used.
     

Return Process
 

  1. Contact Us: Reach out to our customer support team at [info@divalifellc.com] or 551-263-9209 to request a return authorization.

  2. Return Authorization: We will send you a return authorization and further instructions on how to send the item back to us.

  3. Shipping: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., defective or incorrect item).

  4. Inspection: Upon receiving the returned item, our team will inspect it to ensure it meets our return criteria.

  5. Processing Time: It will take 1-3 business days to process the return once we receive the item.
     

Refunds and Exchanges
 

  • Refunds: Once your return is approved, we will process your refund to your original payment method. Please note, it may take 1-2 business days for the funds to appear in your account. Only the cost of the item will be reimbursed upon return; any additional shipping charges will not be refunded.

  • Exchanges: If you would like to exchange your product, please specify the item you wish to receive when you contact us. We will assist you with a seamless exchange process, depending on product availability.
     

Damaged or Incorrect Items
 

If you receive a damaged or incorrect item, please contact us within 15 days of receipt with photos of the item and packaging. We will address the issue promptly by either sending you a replacement or processing a full refund.
 

Contact Information
 

For any questions regarding our return policy or to start the return process, please contact us:

  • Email: info@divalifellc.com

  • Phone: 551-263-9209

  • Address: 78 John Miller Way #439, Kearny, NJ 07302
     

We appreciate your understanding and commitment to making sustainable choices with Diva Life!

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